Have a question?
How do I get started?
Nevertheless, do keep in mind, there is no substitute for seeing the space for yourself. Give us a call on 01491 693300 (office hours) and we can advise you accordingly.If you feel you already know how much space you need, simply fill in the quotation request and we’ll get back to you with a price!
How is unit size calculated?
Every storage unit is 8ft (2.4m) high (minimum). As a guide, this is generally enough height to accommodate a decent-sized sofa (on its end). In terms of floor area, a 50ft2 (15.2m2) unit is based on a 10ft x 5ft (3.05m x 1.5m) footprint; a 25ft2 unit is approximately 6ft x 4ft (1.8m x 1.2m), etc...
If, for any reason, you are unsure about being able to fit your items into a unit, please inspect and satisfy yourself with the units suitability for your needs. Our units come in many different shapes and sizes.
Storage access opening hours
Monday 7am - 6pm | Tuesday 7am - 5pm | Wednesday 7am - 6pm | Thursday 7am - 5pm | Friday 7am - 6pm | Saturday 8am - 4pm | Sunday 10am - 2pm | Bank Holidays 10am - 1pm
We can also provide viewing appointments or essential access outside of these hours, by appointment.
Reception opening hours
Monday 7am - 6pm | Tuesday 7am - 5pm | Wednesday 7am - 6pm | Thursday 7am - 5pm | Friday 7am - 6pm | Saturday 8am - 4pm | Sunday By Appointment Only | Bank Holidays 10am - 1pm
We can also provide viewing appointments or essential access outside of these hours, by appointment.
A rule-of-thumb guide to space
If you ask how big our units are ‘in the real world’ we’ll happily tell you what we know, but you can’t hold us to it! Like we say, it’s not an exact science; we can only advise and we have two top tips: come and see us before you pack up and… be ruthless, when you do! But just to get you going these may help:
What about protection for my goods?
We insist, for complete peace of mind, that all of our customers’ goods are protected whilst in store. We are able to offer protection for your goods under StoreProtect, an enhanced liability arrangement with the industry specialist brokers.
Please read the attached StoreProtect Addendum click here for further details or we’d be happy to discuss this in more detail at the time of confirming the unitAlternatively you are able to use your own arrangements, however we’d need to see proof of the cover youi have arranged before you stoe with us.
What if I need more/less space after moving in?
Should you need to upsize or downsize, simply let us know. Your account is automatically adjusted on the day you take up the new space. You keep the same fob, lock and key you had from the start; it’s as simple as that! We can move your items for you, but this is at your own risk. We accept no responsibility for damages.
Your first day
We want to get your Henley experience off to a great start. Once you’re ready to move in, you can do so during Reception opening hours. Once you are a storage customer, have your keys and fob you can access your storage during storage access opening hours. If you are unsure of opening hours, call us on 01491 693300.
How do I pay?
All customers are required to set up a GoCardless Direct Debit account to pay for their storage space. It’s super easy, your bank details are protected, and the system automatically keeps a record of all payments. Adjusting payments if you need to change units is equally easy and, at the end of your agreement, two clicks are all it takes to reconcile your account.
Is there anything we aren’t allowed to store?
To ensure we operate a safe and secure facility there are a number of items that you cannot store. Please check out our Terms and Conditions and StoreProtect Addendum for further details.